Troubleshooting

Helping you with registration and setup issues, if you haven't gotten Merch Wizard working just yet.

Common Setup Issues
Ok, you're having a hard time getting up and running with Merch Wizard and Airtable -- no worries, we'll help you get this worked out! Most of the...
Sat, 16 Feb, 2019 at 12:31 PM
I don't see the Merch Wizard icon in Chrome, what do I do?
You should see the little Merch Wizard icon at the top right-hand side of your Chrome browser window, circled here in green: If you don't see ...
Thu, 7 Mar, 2019 at 7:21 AM
Every time I open the extension, new Airtable tab(s) keep opening
This could be an issue we have seen when Merch Wizard is updating your table data behind the scenes and finds a base that is saved in your Settings page tha...
Mon, 11 Feb, 2019 at 6:13 AM
Known issues for Merch Wizard
Currently we are aware of these Chrome Extensions that cause issues or conflicts with Merch Wizard. These affect the proper function and performance of Merc...
Tue, 31 Dec, 2019 at 4:14 AM
Do I Need to Generate an Airtable API key if using Merch Wizard & KDP Wizard?
If you are using Merch Wizard and you have an active base connected that is properly syncing data from you Merch by Amazon account, this means you don'...
Sat, 20 Apr, 2019 at 3:51 PM
How to help us help you
If you need to reach out to us via our support ticketing system, there may be times when we ask you to provide further information, screen shots or record v...
Fri, 31 May, 2019 at 3:53 AM